Refund Policy

Jorora sells digital validation credits. Free credits are provided so you can evaluate the Service before purchasing.

1. Evaluation before purchase

By purchasing credits, you acknowledge that you had an opportunity to try the Service with complimentary credits, that you understand AI-assisted outputs may contain errors, and that you remain responsible for reviewing results.

2. General rule for credit packs

Except where mandatory consumer law requires otherwise, purchases of credit packs are final. We do not refund credits because you disagree with an AI extraction, a rule outcome, or a business decision you made after reviewing a report.

3. When we will refund or restore credits

• Duplicate charges caused by a confirmed payment-processor error.
• Credits purchased but never deliverable due to a prolonged Service outage we caused.
• Other cases required by applicable mandatory law.

4. Colombia — consumer electronic commerce note

If you qualify as a consumidor under Colombian Law 1480 of 2011 (as amended, including Law 2439 of 2024 on electronic commerce), mandatory rights such as retracto may apply in the cases and with the exceptions set by statute. Where retracto applies to an electronic commerce transaction, Colombian law currently contemplates money-return timelines of up to fifteen (15) calendar days from a valid exercise of the right (subject to statutory conditions and evolving case law). Digital services that have begun execution, and B2B purchases by companies, often fall outside ordinary consumer retracto — but classification is fact-specific. This Policy does not waive rights that cannot be waived.

5. International consumers

EU/UK consumers may have cooling-off rights for distance contracts, with important exceptions for digital content/services once performance begins with prior express consent and acknowledgment of loss of withdrawal rights. Other jurisdictions (including US state law, LGPD-era Brazil consumer rules, etc.) may impose non-waivable protections. Where those rights apply, they prevail over this Policy.

6. How to request a review

Contact support from the email on your account with the Stripe receipt / checkout id and a short description. We respond as promptly as practicable.

7. Attorney review

Operators selling from Colombia to international customers should have local counsel review refund and retracto language before scaling paid acquisition.